A minimum screen resolution of 1366×768 is required
Please note you will not be able to use the software until you are emailed a user name and password by your vision therapy provider.
Before you can use the software, you must take a few measurements on your computer monitor, which requires a measuring tape (inches or cm will work.) If you don’t have one, a printable one can be downloaded here.
Run the installer. A shortcut will be added to your desktop.
Double click on the shortcut to start.
Windows might show a warning dialog saying it’s an “unrecognized app” or from an “unknown publisher.” You can proceed by clicking on “more info” and then “run anyway.”
Occasionally antivirus software may red-flag it. In that case, you'll need to white-list it with your antivirus software.
Some versions of Windows 10 and 11 are setup to only allow installation of software from the Windows Store. You can get around this by switching out of S mode.
Open the dmg file and you will see two files inside: the Eyeona app and a script called "Fix Eyeona.command"
Drag both files to the Applications folder or other folder of your choice.
There’s a good chance that MacOS will quarantine the app and not allow you to run it. It does this to apps downloaded from the internet to try to prevent users from potentially installing malware (and to keep you reliant on their app store.) There are a few work-arounds for this:
Option 1: Run the included "Fix Eyeona.command" file, which will attempt to disable the quarantine and installs Rosetta if needed, then run normally.
Option 2: Download the file using a different device running a non-Apple OS. Save the file to a USB drive and move it over to your mac and run normally.
Option 3: Disable the app quarantine from the terminal manually:
Using Finder, go to Applications -> Utilities -> Terminal.
In the terminal type “xattr -d com.apple.quarantine” followed by a space, then drag the app icon into the terminal window (to copy in the location of the app.) Then press enter. The app should now be runnable!
Option 4: Run the Windows or Linux version in a virtual machine (using something like Parallels or Virtualbox.)
Will it run on Chromebook, Android, or iOS?
It’s possible to run it on many Chromebooks with an Intel processor by enabling Linux apps and installing the Linux version. If it’s a Chromebook from school, that feature was probably disabled though. Here is a howto from Google.
Microsoft Windows (10 and higher, X86, 64 bit)
Linux (X86, 64 bit)
MacOS